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Return Policy

RETURNS & EXCHANGES

We understand that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!

Please review our return policy below.

Returns postmarked within 7 days of date received will be eligible for a refund on the original method of payment or store credit.

Once we receive the returned item, it will undergo a quality review and once cleared, you will receive a refund directly to the original method of payment used for purchase (excluding original shipping cost). You will receive email notification of the status of your refund once finalized.

 

Original shipping fees are non-refundable and return shipping is the responsibility of the customer (unless the item is damaged) We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. Love With Heart Designs is not responsible for any returns lost in the return shipping process.

All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant and perfume free

The following items are FINAL SALE:

  • Jewelry
  • Sale/ Clearance Items
  • Items purchased with a discount code/temporary sale of 30% off or more

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

Exchanges:

  • Due to limited quantity of inventory please email us at lovewithheartdesigns@gmail.com to check if the item is available for an exchange. We cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. 

Damaged/Defective Items or Incorrect Orders:

  • Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
    • Damages must be reported to us prior to wearing the item. Tags must still be attached.
    • All reports must be made within 3 days of receiving your order or it will not be accepted.
    • Please contact us immediately at lovewithheartdesigns@gmail.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

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